If you’ve been using Net Promoter Score (NPS) to measure customer satisfaction – and guide business decisions – you’ve wasted time and money in all the wrong places, at least according to one group of researchers.
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One way agents can bring in a lot more business
Wondering how you can help your company get more customers? Here’s a trick that can bring in a lot more.
Why customers leave – and what you can do to prevent it
Customers rarely tell you why they leave. They just do it quietly. This new research shows you the top reasons.
