Customer Experience News & Trends

Generate more sales by understanding these 4 buying stages

Research has proven that buyers go through a formal and sequential decision-making process when deciding whether or not to make a major purchase. And it’s important that a seller quickly identifies the right stage the prospect is in.

Are your customers ‘walkers’ or ‘talkers’?

You and your salespeople may be getting a distorted view of customer satisfaction unless you understand what types of customers you have.