Customer Experience News & Trends

How to prepare for face-to-face customer conversations

Some things in business are crystal clear. One of them is that people will not buy unless they believe they’ll get what they want and avoid what they don’t want. You become indispensable to your customer when you demonstrate that you both understand his or her problems and goals — and have the ability to help with them. 

2 costly mistakes that end selling careers

The single biggest complaint of professional purchasers is that salespeople talk too much and don’t listen enough. 

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