Customer Experience News & Trends

8 steps to closing any sale

Sales is not mystical or mysterious. It follows a logical progression. 

What to do when you lose a customer

“If you learn from defeat, you haven’t really lost.” Zig Ziglar has provided a lot of great tips to salespeople, but this message might be his most valuable. 

6 unforgivable sins of customer service

The best way to deal with a customer service problem is to prevent it from happening in the first place. A recent survey pinpointed the six leading causes of customer dissatisfaction. 

Ways to break through prospect resistance

While it’s important to keep showing up, and offering ideas and information to prospects, there is a line between being persistent and being a nuisance. The difference between being persistent and a nuisance lies in the content of your communication. 

6 tips to relieve end-of-year sales stress

More salespeople suffer from anxiety than ever before. Here are tips that may reduce your anxiety, fear and worry as the end of the year approaches: 

10 proven strategies to connect with customers before, during & after sales

It’s critical for salespeople to spend time with their customers beyond the purchasing transaction, providing value and building engagement and alignment. 

Ways to tell stories that turn prospects into customers

Many sales presentations are boring, banal and inert. These offensive qualities are troublesome for today’s busy prospects who may have short attention spans.

10 customer commitments needed to close a big sale

Some salespeople think of closing as a one-step process leading to a final commitment. Closing is actually more complex than that. It happens in stages. 

The No. 1 sales priority for 2017?

The number one priority of sales professionals for 2017 is to … 

A customer’s ‘no’ only means ‘not now’

“No” is the most common word in sales. Most prospects may say “no” the first time you call. They’ll say “no” to some of the commitments you need from them to move a sale forward. They may say “no” at the end of your presentation.