Customer Experience News & Trends

The No. 1 requirement for sales success

The number one requirement for sales success has nothing to do with product knowledge or selling techniques. 

Some sales strategies no longer work on customers

Traditional selling principles may no longer be effective in today’s business climate, which demands creativity and change. 

How to use criticism to strengthen customer relations, boost sales

Receiving criticism is in the top 10 of the most stressful selling experiences for salespeople. Whether it comes from customers, peers or your sales manager, hearing your work criticized can be hurtful if you allow it to be. But it can help you. 

Why your salespeople need a kick in the pants

“You may not realize it when it happens, but a kick in the pants may be the best thing in the world for you.” Walt Disney wasn’t necessarily talking to salespeople when he made that statement, but it’s a good message for them. 

15 tips for creating successful negotiations

Preparation is the only aspect of negotiations over which you have complete control. If you’re not prepared for a negotiation, you give the other side an unearned advantage. 

The biggest reason customers won’t commit – and how you can win their love

Here’s the biggest reason customers won’t commit to a product, service or company.

Why some sales strategies no longer work

Traditional selling principles may no longer be effective in today’s business climate, which demands creativity and change. 

How to react when customers apply pressure

No wonder salespeople feel stressed out. Unrealistic deadlines, unexpected changes and competitive pressures would stress anyone out. High stress levels may undermine decision-making and problem-solving abilities, and hurt sales performance. 

8 steps to closing any sale

Sales is not mystical or mysterious. It follows a logical progression. 

What to do when you lose a customer

“If you learn from defeat, you haven’t really lost.” Zig Ziglar has provided a lot of great tips to salespeople, but this message might be his most valuable.