Customer Experience News & Trends

15 tips for creating successful negotiations

Preparation is the only aspect of negotiations over which you have complete control. If you’re not prepared for a negotiation, you give the other side an unearned advantage. 

The biggest reason customers won’t commit – and how you can win their love

Here’s the biggest reason customers won’t commit to a product, service or company.

Why some sales strategies no longer work

Traditional selling principles may no longer be effective in today’s business climate, which demands creativity and change. 

How to react when customers apply pressure

No wonder salespeople feel stressed out. Unrealistic deadlines, unexpected changes and competitive pressures would stress anyone out. High stress levels may undermine decision-making and problem-solving abilities, and hurt sales performance. 

8 steps to closing any sale

Sales is not mystical or mysterious. It follows a logical progression. 

What to do when you lose a customer

“If you learn from defeat, you haven’t really lost.” Zig Ziglar has provided a lot of great tips to salespeople, but this message might be his most valuable. 

6 unforgivable sins of customer service

The best way to deal with a customer service problem is to prevent it from happening in the first place. A recent survey pinpointed the six leading causes of customer dissatisfaction. 

Ways to break through prospect resistance

While it’s important to keep showing up, and offering ideas and information to prospects, there is a line between being persistent and being a nuisance. The difference between being persistent and a nuisance lies in the content of your communication. 

6 tips to relieve end-of-year sales stress

More salespeople suffer from anxiety than ever before. Here are tips that may reduce your anxiety, fear and worry as the end of the year approaches: 

10 proven strategies to connect with customers before, during & after sales

It’s critical for salespeople to spend time with their customers beyond the purchasing transaction, providing value and building engagement and alignment.