“If you learn from defeat, you haven’t really lost.” Zig Ziglar has provided a lot of great tips to salespeople, but this message might be his most valuable.
The best way to deal with a customer service problem is to prevent it from happening in the first place. A recent survey pinpointed the six leading causes of customer dissatisfaction.
While it’s important to keep showing up, and offering ideas and information to prospects, there is a line between being persistent and being a nuisance. The difference between being persistent and a nuisance lies in the content of your communication.
More salespeople suffer from anxiety than ever before. Here are tips that may reduce your anxiety, fear and worry as the end of the year approaches:
It’s critical for salespeople to spend time with their customers beyond the purchasing transaction, providing value and building engagement and alignment.
Many sales presentations are boring, banal and inert. These offensive qualities are troublesome for today’s busy prospects who may have short attention spans.
Some salespeople think of closing as a one-step process leading to a final commitment. Closing is actually more complex than that. It happens in stages.
The number one priority of sales professionals for 2017 is to …
“No” is the most common word in sales. Most prospects may say “no” the first time you call. They’ll say “no” to some of the commitments you need from them to move a sale forward. They may say “no” at the end of your presentation.
No matter how complex your products or services, customers look for four things before making a buying decision.