Customer Experience News & Trends

What’s the ideal length of a discount redemption window?

The longer you run a sale, the more time you give customers to take advantage of it, right?

3 ways to rescue a sale that’s slipping away

Top closers are able to rescue wounded deals with this three-step approach.

4 phrases that kill upsell attempts

Any time your sales and service people are trying to help customers find the right fit or increase an order, saying the wrong thing can kill the sale.

7 ways to turn inquiries into sales

Someone contacts your company requesting info about your product or service. What comes next is crucial to turning an inquiry into a sale.