Customer Experience News & Trends

4 dumb rules that hurt the customer experience

Here’s a fast way to improve the customer experience. Break the following rules!

3 rules for posting images to your website, blog or social pages

Images are incredibly useful when it comes to marketing your business or content online. Even Facebook’s come out and said that companies should strive to put an image in every post on its site. Still, it’s possible to get carried away.

Rules for developing winning sales presentations

The first meeting with a prospect may be a do-or-die time for your salespeople. Phone conversations, emails and letters can all be effective tools of persuasion. But face-to-face presentations are the heavy artillery of selling.

The 5 rules for every customer conversation

No matter how difficult or complex the situation is, when you’re dealing with customers you must keep five things at the forefront of every conversation. Your credibility depends on it.