If you don’t have enough reasons to make customers happy, here’s one you can put at the top of your list:
Here’s the good news: It’s just as easy to make customers happy as it is to tick them off.
Social media has made proactive customer service easier than ever. Are you capitalizing on this opportunity to boost customer loyalty?
Online reviews are more than a pat on the back or a testament to your customer experience. They can have a serious impact on the bottom line, new research found.
Customers don’t like waiting. But some things make the wait tolerable. Other things make it miserable. Which are you giving them?
Look beyond satisfied and dissatisfied. There are the four emotions that seriously impact the customer experience.
When it comes to a great customer experience, it’s more about how you make them feel than what you actually do.
How serious should you be about social media customer service? Consider these numbers and the answer should be easy.
Customers are frustrated, and it has them walking away from companies at an alarming rate. Here’s what’s going on now — and how you can save relationships.
Ever order a sandwich because your friend or spouse did, and it just sounded good? That simple act could be the best lesson you’ve ever had in why customers buy — and how you can get them to buy more.