Online reviews are more than a pat on the back or a testament to your customer experience. They can have a serious impact on the bottom line, new research found.
Customers don’t like waiting. But some things make the wait tolerable. Other things make it miserable. Which are you giving them?
Look beyond satisfied and dissatisfied. There are the four emotions that seriously impact the customer experience.
When it comes to a great customer experience, it’s more about how you make them feel than what you actually do.
How serious should you be about social media customer service? Consider these numbers and the answer should be easy.
Customers are frustrated, and it has them walking away from companies at an alarming rate. Here’s what’s going on now — and how you can save relationships.
Ever order a sandwich because your friend or spouse did, and it just sounded good? That simple act could be the best lesson you’ve ever had in why customers buy — and how you can get them to buy more.
First, the customer experience was described as the classic “sales funnel.” Then, the Internet caused it to morph into the “decision journey.” Now, another change is on the horizon.
When it comes to delivering great customer experiences, you might be tripping over your own feet.
As much as customers love the convenience of online service, they hate some of the nuances.