Customer Experience News & Trends

Never do these 5 things to customers

Most customer experience professionals go to great lengths to avoid mistakes that will bug customers. But it can still be easy to overlook subtle missteps that can destroy customer trust.

7 things you should never, ever post online

You probably already know it’s a really bad idea to post photos of the CEO doing keggers on Facebook. But many organizations put their reputation at risk with some less-obvious blunders.