Customer Experience News & Trends

The warning signs of a double-dip recession?

Four years ago, the signs of an imminent recession came barreling over the horizon. Having seen them once, are we about to enter the same situation again? 

Plan on hand-holding buyers still wary of the economy

Almost two-thirds of Americans believe a “double-dip” recession is imminent. And that’s not nearly all, according to a recent survey. 

5 industries that are ready to BOOM!

With so much talk about tough times and tight budgets, these five industries are in a position to thrive — and maybe become your customers:

Why ‘Made in the U.S.A.’ is sooooo good for business right now

The simplest ideas are often the best ones. And three recent surveys from Gallup, Yankelovich and BIG Research prove why one of the oldest selling tools in the book is making a major comeback.

Recession marketing: Does it really pay to resist cutbacks?

Have you heard this one before: “Companies that don’t cut back on marketing during a recession come out ahead of the competition”?