Could this little word be the common thread that builds and holds customer loyalty?
6 keys to surviving in a contact center
April 13, 2012 Comments (0)
Life in a contact center can be hectic, fun and unpredictable. That isn’t the only truth the professionals who work in them should know.
6 things a contact center manager should never say to agents
November 4, 2011 Comments (0)
Contact center pros need thick skin. But no one should have to tolerate these nasty comments from ill-suited managers.