Customer Experience News & Trends

Beat the 9 forms of sales call reluctance

Call reluctance limits what salespeople achieve by emotionally limiting the number of calls they make.

Overcoming call reluctance: What sales pros need to know

For some salespeople, prospecting is the weakest link in the selling chain because they suffer from call reluctance. But whether they’re experienced sales pros or new to the field, they need to quickly overcome it to survive. 

Kick procrastination to the curb: How the best in the biz do it

Up to 70% of North Americans have a problem with procrastination, according to research at the University of Ottawa. The common causes?