Customer Experience News & Trends

5 things you should never, ever say to customers

A few words can destroy a customer experience in a millisecond. Anyone who works directly with customers must choose their words carefully — and these are some to avoid.

Words to avoid: 6 phrases to leave at home

Whether you say these things to customers, the boss or co-workers, expect some backlash.

4 excuses customers hate most

Sure, these lines sound innocent enough to your ears, but to customers, they sound like lame excuses for not helping them.