Customer Experience News & Trends

11 things you should never say to customers

The wrong words can derail a customer experience in a flash. To avoid the crash, here are 11 things you should never say to customers. 

Oh, how times have changed: Customers’ new preferences for getting help

Check your in-box before your voicemail this morning. Here’s why.

What do customers use most to get your attention?

You give customers a heap of options for contacting you, but what are they using most?

4 steps that will get your calls returned

Some customers and co-workers aren’t as reliable about returning calls as you are. Here’s how to get them to be.