Customer Experience News & Trends

Can you be both fast and courteous with customers?

If you help customers quickly, can you still be considered courteous? And if you’re friendly, will you ever be fast enough?

6 ways to tell if your contact center is really customer-centric

Every contact center is built to serve customers. But is every contact center customer-centric? This checklist can help you gauge whether yours is.

3 ways good customer service gets derailed

No one in the contact center intends to derail good customer service, but it happens. Here’s how to avoid three setbacks.

Four ways to create a customer service culture

Customer service isn’t a department. It’s an attitude. Here are four ways to spread that attitude so widely, it becomes a culture in your organization.