Customer Experience News & Trends

Ways to make online chat as good as a real conversation

Customers want to chat online almost as much as they want to do it on the phone. Can you make the digital experience as good as the personal one? Yes, you can. 

Choosing the right chat solution for your contact center

Chat isn’t just for the biggest and most advanced contact centers anymore. This guide can help you find the right solution for your contact center – no matter its size.

Think you’re too small (or can’t afford) to offer online chat? Maybe not

More than 75% of customers would like to connect with a person before buying something online. But chat’s something only big companies can afford to do, right? Maybe not.