Customer Experience News & Trends

Hardball among your reps hurting customers? Office politics must-dos

Your employees and co-workers are likely surrounded by office politics. You don’t have to get involved, but you don’t want to work blindly either.

4 signs your contact center is full of ‘office politics’

Even if everyone seems to get along well, office politics may be affecting morale and productivity in your contact center.

5 Olympic traits you don’t want agents to mimic

Employees can be nearly as competitive as Olympic athletes. But is their competitiveness good or bad for the contact center?

3 ways to play office politics and win

Don’t shy away from office politics. Getting involved the right way may help you succeed in your contact center.