Customer Experience News & Trends

You’re kidding, right? ‘Social Media Butler’ part of inaugural package

The Madison Hotel in D.C. has made a tradition out of creating lavish package “deals” around the presidential inauguration designed to produce the ultimate customer experience. And its latest was a doozy:

Are you in one of the growing (or declining) industries?

It’s survival of the fittest out there. And the U.S. Department of Labor has projections that show which industries offer the most growth potential and which industries will likely fall off the map.