Customer Experience News & Trends

The data-collecting trend customers say is way too creepy

Customers know you follow what they buy and when they buy it through loyalty cards and account histories – and they often appreciate that you can recommend something they’d like based on that data. But this data-collecting trend may have gone too far:

3 traits of enormously successful contact centers

Most contact centers break even – in customer satisfaction and on the books. Then there are those that are enormously successful. Here’s what puts them ahead of the pack.