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Home : National Customer Rage Study

A customer is angry: Who’s he telling?

by Michele McGovern August 5, 2013 Comments (0)

You screwed up. But you don’t know it, and a customer is angry about the issue. So is he taking the issue to you to fix or the streets for revenge?

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Contributors

Ken Dooley

Ken joined Prentice-Hall as an assistant editor and later became editor-in-chief of… MORE

Michele McGovern

Michele's a journalist with decades of experience working for local and national… MORE

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