With this year’s Hall of Shame customer service providers named, the question is: What makes customers give them such low marks?
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Find out what makes Hall of Fame service providers the best
The results are in, and this year’s Hall of Fame customer service providers are named. What makes them so special?
How to add a personal touch to email, chat and automated service
It’s tough to add a personal touch to all the technology used in a call center today, but we have tips for the three biggest tools.
Who delivers the worst service?
What do the companies that deliver the worst customer service have in common? Here’s what new research reveals.
Who delivers the best service?
What do the companies that deliver the best customer service have in common? Here’s what new research reveals.
