Customer Experience News & Trends

5 ways to motivate in the summer

The summer in itself is a distraction, making it harder for contact center leaders to motivate agents. But these ideas can help.

One time you shouldn’t throw a pizza party in your contact center

Pizza parties are often a welcome event in contact centers. But not on this occasion.

Why many managers are failing – and what can be done to improve

Contact center leaders: Think you’re inspirational? Find out what agents think.