Customer Experience News & Trends

Motivate by personality type: 5 keys

Agents have different personality types. It only makes sense to motivate them based on those differences.

Is the praise you give good or bad?

Beware contact center leaders: All praise is not necessarily good praise.

4 ways to perk up at work

Some days it’s harder to stay focused on your tasks in the contact center. Here’s help when you need to perk up.

3 ways you might derail morale – and how to motivate right

What could be worse? You intend to boost morale and the words you use diminish the praise. Here’s how to do it right.

How to encourage agents when they’re disheartened

When morale dips, or agents become disheartened, leaders need to step up their encouragement quotient. Here’s a four-step plan to do that.

Want to boost morale, celebrate success? Win this award

Use your contact center’s latest and greatest success story to motivate staff. Here’s how:

Want everyone to do a little more? Let them play!

If you need agents to do a little more these days, it might be a good time to call recess. Here’s why.

Fast, hassle-free ideas to celebrate Customer Service Week

Happy Customer Service Week! Use these last-minute, no-hassle ideas to make it even better.

Are you ready for Customer Service Week? 7 last-minute ideas

Monday kicks off National Customer Service Week, and we’ve packed so many ideas in here that no one will ever know you didn’t start planning until now.

3 fast ways to keep everyone focused on a Friday

It’s Friday, and almost every agent can’t wait to get out the door. Here are three ways to keep them focused on work until quitting time.