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Hiring for attitude? Ask these questions

by October 19, 2012 Comments (0)

If you hire for the right attitude, the questions you ask in interviews are more important than skill tests or background checks. Here’s what to ask.

8 ways to get along with people you don’t like

by March 16, 2012 Comments (0)

In a contact center, you’re bound to work with someone – a co-worker or customer – who gets under your skin. Here’s how to make that relationship work.

5 reasons best agents leave – and how to keep them

by November 25, 2011 Comments (0)

Good agents are hard to find — and it’s often even tougher to keep them. Here’s why they might leave.