Customer Experience News & Trends

Stop wasting 25% of everyone’s time with 10 ways to plan better meetings

For every department discussion or client meeting, about 25% of the time is wasted — time that could be better spent improving the customer experience.

The good, the bad and the ugly of all those meetings you have

Are all those meetings scheduled in your contact center really necessary? New research reveals the good, bad and ugly behind work meetings.

Overcome the biggest obstacles to closing

New research confirms in the majority of cases, when there’s a significant lapse in closing rates, it’s not them … it’s you. 

The one meeting you need to cancel – and why you’ll boost productivity

Here’s one meeting you need to cancel – and the payoff for not meeting should be huge.

And the best place to hold a business meeting is …

Before you put the kibosh on those business lunches and industry conferences, read this.