As a contact center pro, you hold the key to customer loyalty. But when is your best chance to win it?
Home : meet or exceed customer expectations
Customers expect more than an apology when you’re wrong
Customers want an apology – and make it quick – when your company makes a mistake. But what else do they expect?
How many customers think you exceeded their expectations?
Customers may complain, but they don’t think customer service is all that bad — seriously! Here’s proof.
