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Will tweeting improve your customer service reputation?

by Michele McGovern November 3, 2011 Comments (0)

Is Twitter a passing customer fad, or could it improve your service image?

Why agents might not trust you

by Michele McGovern September 14, 2011 Comments (0)

Open or clear the lines of communication with agents – or you may face turnover in your contact center. Here’s why.

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Contributors

Ken Dooley

Ken joined Prentice-Hall as an assistant editor and later became editor-in-chief of… MORE

Michele McGovern

Michele's a journalist with decades of experience working for local and national… MORE

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ABOUT CUSTOMER EXPERIENCE INSIGHT

Customer Experience Insight, powered by SuccessFuel, provides the latest marketing, sales and customer experience news and information for professionals in the trenches. Rather than simply regurgitating the day’s headlines, Customer Experience Insight editorial staff delivers actionable insights, helping marketing, sales and customer experience professionals understand what is and isn't working to grow their business and retain more customers.

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