Customer Experience News & Trends

3 signs customers will walk – and how to stop them

Customers give signs they’re about to dump you. Here’s how to read them and react.

Don’t do it: One way to hurt customer satisfaction

Here’s one thing you can do that will almost always hurt customer satisfaction and loyalty.

The No. 1 contributor to customer loyalty

Quality, product features and service are all key components of customer satisfaction. But none of those is the driving force in generating customer loyalty.