Customer Experience News & Trends

4 problems with loyalty plans – and how to make yours better

Customers probably flock to your loyalty program, then scatter when it comes time to use it. Here’s why customers don’t participate enough – and how to make yours more effective. 

4 unique ways to build customer loyalty

Companies have shown their thanks to customers through loyalty plans longer than Thanksgiving has been an official holiday. And while Thanksgiving hasn’t evolved much — we still eat turkey and pumpkin — loyalty plans have.

Want to fire an awful customer? Supreme court says, ‘Go ahead’

You’ve probably been here before: A nasty, yet long-time customer is causing problems, again, and you want to tell him to hit the bricks. The Supreme Court gives you their blessing.

Why you might need a better loyalty plan

Customers love loyalty plans — but research shows they may not even be using yours.