You won’t always have the right words for customers. But if you have a few “power phrases” ready for potentially difficult conversations, you’ll likely hit a right chord and create a good customer experience.
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You won’t always have the right words for customers. But if you have a few “power phrases” ready for potentially difficult conversations, you’ll likely hit a right chord and create a good customer experience.
Michele's a journalist with decades of experience working for local and national… MORE
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