Listen better, help better. It seems easy, yet listening – truly listening – can be difficult. Here’s help to listen well and make the customer experience better.
Home : Listening
Customers don’t want to repeat themselves: 4 ways to improve your staff’s listening skills
Customers want to tell you what they need. But they don’t want to tell you twice.
3 must-haves for every customer experience
New initiatives, streamlined processes and rewards programs won’t impress customers if these smaller details aren’t on the mark.
Get better at listening to customers: 10 ways
The single biggest complaint of customers is that salespeople talk too much and don’t listen enough. Poor salespeople dominate the talking, while successful salespeople dominate the listening.
11 signs a customer service rep doesn’t care anymore
Customer service professionals have to care — about their work, customers and colleagues. Unfortunately, that compassion sometimes fades, and they don’t deliver the experience customers expect.
The best way to give yourself a competitive advantage
In today’s highly competitive marketplace, the differences between your products or services and a competitor’s offerings are usually slight, so it’s difficult to win the sale by focusing on features or benefits only.
7 reasons listening to customers drives business
Sales success usually begins with the ability to ask good questions and then listen – really listen – to the answers.
