Customer Experience News & Trends

4 sins that turn customers off instantly

A lot of customers chose to suffer in silence. The problem is, that silence doesn’t help you improve the customer experience or give you an opportunity to make things right. That’s why you must seek out trouble spots before they start costing you customers.

Say this more often and increase customer satisfaction

This is a quick, research-proven way to increase customer satisfaction — and it takes less than a second to do.

4 steps to make every call a success

As a contact center professional, you want to make a good impression on all customers whether they call you or you call them. Try these four steps for success.