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3 tales of truly outstanding online customer service

by Michele McGovern January 28, 2013 Comments (0)

Online service can’t deliver the personal punch that a phone call or in-person visit can. But if it’s done right, it can build customer loyalty.

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Contributors

Ken Dooley

Ken joined Prentice-Hall as an assistant editor and later became editor-in-chief of… MORE

Michele McGovern

Michele's a journalist with decades of experience working for local and national… MORE

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Customer Experience Insight, powered by SuccessFuel, provides the latest marketing, sales and customer experience news and information for professionals in the trenches. Rather than simply regurgitating the day’s headlines, Customer Experience Insight editorial staff delivers actionable insights, helping marketing, sales and customer experience professionals understand what is and isn't working to grow their business and retain more customers.

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