Customer Experience News & Trends

4 things every manager should say

Customer experience influencers can be reliable, courageous, resilient and … fallible. As a result, there are certain things they need to relay to their staff to be effective.

Essential qualities of sales leaders

Two salespeople have comparable backgrounds. They both have solid selling skills, a good knowledge of their business and an ability to work well with others. Yet one person is simply doing a good sales job, while the other is having an impact that goes far beyond selling products and services.