Customer Experience News & Trends

10 social media lessons from Lady Gaga, Michael Jackson … and more

When it comes to social media, most businesses can learn a thing or two from dead celebrities, pop singers, wizards and classic cartoons.

Marketing gold: 5 extremely profitable tweets

Making money on social media sites is no longer fantasy — it’s reality. Some have even found ways to strike it rich.

6 customer loyalty lessons from Lady Gaga

On the surface this sounds irrational: Businesses can learn a lot about customer loyalty from a woman who wears dresses made of meat and is getting sued for allegedly treating an employee badly. But Lady Gaga has the followers to prove she can offer valuable lessons in loyalty.