Customer Experience News & Trends

6 ways to reconnect with customers

Many customers are out of the habit of doing business. They haven’t interacted with companies – and their employees – for some time. Now it’s time to reconnect. 

5 signs a customer needs to go – and how to do it tactfully

Recognizing customers who need to go is usually easy. Deciding when – and how – to sever ties is a tougher task. Here’s help. 

Get chat right: 7 steps to better ‘conversations’

Chat used to be for bigger companies with bigger budgets and staff. Not anymore. Nearly every customer service team can – and should – offer chat. After all, it’s what customers want.