Legendary customer service expert John Tschohl shares his five most important rules on building relationships and retaining customers.
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How to rebound from a service mistake – and keep customers loyal
You messed up, and customer loyalty is on the line … until a service pro swoops in to save the day. Here’s how to rebound from a service mistake like a superhero.
Say this – not that – to avoid customer rage
A few words can set some customers off the deep end. Here are the worst offenders – plus better choices to get your point across.
Put a personal touch in the top 3 contact center technologies
Here’s how to put a personal touch in the top three technologies that stand between customers and contact center agents.
How to add a personal touch to email, chat and automated service
It’s tough to add a personal touch to all the technology used in a call center today, but we have tips for the three biggest tools.
The No. 1 customer demand
What’s the number one quality customers demand of salespeople?
Do your salespeople know the No. 1 customer demand?
A recent survey asked, “What would be the number one quality you demand from the salespeople who call on you?”
The No. 1 quality customers look for in salespeople
What’s the No. 1 quality customers look for in salespeople?
