Customer Experience News & Trends

How to rebound from a service mistake – and keep customers loyal

You messed up, and customer loyalty is on the line … until a service pro swoops in to save the day. Here’s how to rebound from a service mistake like a superhero. 

Say this – not that – to avoid customer rage

A few words can set some customers off the deep end. Here are the worst offenders – plus better choices to get your point across.

Put a personal touch in the top 3 contact center technologies

Here’s how to put a personal touch in the top three technologies that stand between customers and contact center agents.

How to add a personal touch to email, chat and automated service

It’s tough to add a personal touch to all the technology used in a call center today, but we have tips for the three biggest tools.

The No. 1 customer demand

What’s the number one quality customers demand of salespeople?

Do your salespeople know the No. 1 customer demand?

A recent survey asked, “What would be the number one quality you demand from the salespeople who call on you?”

The No. 1 quality customers look for in salespeople

What’s the No. 1  quality customers look for in salespeople?