Customer Experience News & Trends

No matter how badly you screw up, don’t let your CEO apologize on YouTube

Don’t fear losing customers over a well-publicized mistake. Fear losing customers because your CEO wants to make an online video apology.

3 customer service stories so good they’re scary

Forget tricks. It’s all treats today on ContactCenterNews. Here are three customer service stories that are so good it’s scary.

7 alternatives to a ‘take-this-job-and-shove-it’ attitude

Customers are tough, but is it ever so bad you need to grab two beers and head for an emergency exit?