Customer Experience News & Trends

Who gets higher customer satisfaction scores – govt. or private orgs?

Looking for ways to improve customer satisfaction? You don’t have to look any further than a federal government office.

Goverment service improves: What the private sector can learn

Help from government contact centers is growing on customers. What does this mean for the private sector?

Who thinks it’s OK to help just 70% of customers?

Here’s a lesson in what NOT to do when it’s your busiest time of the year.

Is it OK to help just 70% of your customers?

Here’s one organization that thinks it’s OK to help just 70% of the customers who call for help – and why it really isn’t OK: