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Should your customers have an app for you?

by Michele McGovern September 18, 2012 Comments (0)

Is it time for your customer service to go mobile? This statistic might sway your opinion.

American customer satisfaction on rise: Guess who’s responsible

by Michele McGovern May 15, 2012 Comments (0)

Overall customer satisfaction is on the rise. Does your industry have an impact on the improvement?

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Contributors

Ken Dooley

Ken joined Prentice-Hall as an assistant editor and later became editor-in-chief of… MORE

Michele McGovern

Michele's a journalist with decades of experience working for local and national… MORE

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ABOUT CUSTOMER EXPERIENCE INSIGHT

Customer Experience Insight, powered by SuccessFuel, provides the latest marketing, sales and customer experience news and information for professionals in the trenches. Rather than simply regurgitating the day’s headlines, Customer Experience Insight editorial staff delivers actionable insights, helping marketing, sales and customer experience professionals understand what is and isn't working to grow their business and retain more customers.

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