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Reality gap in views of service (infographic)

by Michele McGovern June 3, 2019 Comments (0)

Think you have great service? Customers probably think differently about that … and some other things.

Your best sales strategy: customer service

by Michele McGovern April 18, 2013 Comments (0)

Your company can get more customers to switch from competitors to you by focusing on this one selling point:

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Contributors

Ken Dooley

Ken joined Prentice-Hall as an assistant editor and later became editor-in-chief of… MORE

Michele McGovern

Michele's a journalist with decades of experience working for local and national… MORE

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Customer Experience Insight, powered by SuccessFuel, provides the latest marketing, sales and customer experience news and information for professionals in the trenches. Rather than simply regurgitating the day’s headlines, Customer Experience Insight editorial staff delivers actionable insights, helping marketing, sales and customer experience professionals understand what is and isn't working to grow their business and retain more customers.

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