Customer Experience News & Trends

5 reasons customer surveys fail — and what you need to do now

Nearly everyone surveys customers. Who does it effectively is another story altogether.

Another benefit of training: Watch morale rise

The main course of training includes increased confidence and skills. It almost always comes with a side of boosted morale. Here’s how.

Contact center leaders: Are you as good as you could be?

Even seasoned contact center leaders need training from time to time. This training may earn you a raise.