Customer Experience News & Trends

Avoid 4 mistakes that cost you customers

Ever wonder why customers don’t come back after they were wooed by Sales and impressed by Service? You might have made one of these mistakes that cost companies customers every day. 

5 ways video can improve the customer experience

Even the camera-shy can use video to make the customer experience better. Here’s why you want to add more video to the experience – and five tips to maximize the efforts.