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Top 10 Customer Contact stories of 2010

by December 30, 2010 Comments (0)

Here’s one last look at the stories that were most useful to our Customer Contact News readers in 2010. Even better: They’ll be helpful in 2011.

Reps afraid to sell? 3 ways to help them overcome fear of rejection

by October 11, 2010 Comments (0)

Your frontline contact center pros probably think selling is a lot like dating – rejection looms at every call. But you can help them overcome the fear.