Customer Experience News & Trends

Top 10 Customer Contact stories of 2010

Here’s one last look at the stories that were most useful to our Customer Contact News readers in 2010. Even better: They’ll be helpful in 2011.

Reps afraid to sell? 3 ways to help them overcome fear of rejection

Your frontline contact center pros probably think selling is a lot like dating – rejection looms at every call. But you can help them overcome the fear.