Customer Experience News & Trends

The customers who need your personal help most

Some customers need your attention more than others – and helping them will ensure your company succeeds. 

Researchers say you purposely make customer service bad!

Hold on tight, customer experience professionals: New research says you purposely give bad customer service. And it may be right! 

The best – and worst – words to use with customers

Don’t say another word to customers until you read this: Researchers have found the best – and worst – language to use with customers. 

Web ads: Worth the expense?

Web surfers my grumble about those ads scattered across their favorite Internet sites, but those same surfers tend to click on the ads, too. A new study shows that