Customer Experience News & Trends

6 horrible management blunders that kill the customer experience

You can put all kinds of money, resources and effort into creating a great customer experience, and a bonehead leader can ruin it in a flash – just by doing what he always does. These bad habits are killing the customer experience:

3 tales of truly outstanding online customer service

Online service can’t deliver the personal punch that a phone call or in-person visit can. But if it’s done right, it can build customer loyalty.