Customer Experience News & Trends

4 things Google does for its people that we all should do

If you want to keep the most creative, customer-focused people on your team, take a cue from Google — where almost everyone is happy to be at work.

Warning: Google to penalize sites making 2 key mistakes

It’s always a good idea to optimize your website for mobile devices, but now Google might penalize you if you don’t.

3 ways to optimize your website for mobile devices

It won’t be long before more people are accessing the Internet using a mobile device than a personal computer. Is your company ready to receive a surge in mobile users?

2 ways Facebook’s new Graph Search changes marketing

By now you’ve probably heard that Facebook’s introduced a new search service called Graph Search. Here’s a brief rundown of what it is and why you should care.

The brands customers can’t live without – and the reasons why

Many customers say they can’t live without certain brands. Does your contact center support one of them?

An online industry giant shows money can be made on the phone

In a day and age when most companies try to push customers online for help, this Internet giant is inviting them to call more than ever.

Why you want agents sleeping on the job — seriously!

Here’s why everyone in your contact center should stop fighting the afternoon yawns.

Reducing opt-outs while gaining trust

Worried that a prominent opt-out link in an e-mail may encourage more prospects to unsubscribe? Don’t be.