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Home : good bosses

Be a better contact center manager: 4 tips that work

by Michele McGovern December 2, 2011 Comments (0)

Good bosses can gain agent respect and become great by following these four time-tested strategies.

Why your boss may be killing you – literally

by Michele McGovern September 23, 2010 Comments (0)

Bad bosses in contact centers aren’t just bad for morale, they may be killing agents.

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Contributors

Ken Dooley

Ken joined Prentice-Hall as an assistant editor and later became editor-in-chief of… MORE

Michele McGovern

Michele's a journalist with decades of experience working for local and national… MORE

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Customer Experience Insight, powered by SuccessFuel, provides the latest marketing, sales and customer experience news and information for professionals in the trenches. Rather than simply regurgitating the day’s headlines, Customer Experience Insight editorial staff delivers actionable insights, helping marketing, sales and customer experience professionals understand what is and isn't working to grow their business and retain more customers.

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