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Home : goal-setting

6 steps to set (and meet) better customer experience goals

by Michele McGovern September 27, 2019 Comments (0)

Everyone wants to improve the customer experience, but many don’t know where to start. This guide will help.

5 steps to better goal setting

by Ken Dooley January 30, 2013 Comments (0)

“The discipline of writing something down is the first step toward making it happen,” according to Lee Iacocca, former chairman of Chrysler.

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Contributors

Ken Dooley

Ken joined Prentice-Hall as an assistant editor and later became editor-in-chief of… MORE

Michele McGovern

Michele's a journalist with decades of experience working for local and national… MORE

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Customer Experience Insight, powered by SuccessFuel, provides the latest marketing, sales and customer experience news and information for professionals in the trenches. Rather than simply regurgitating the day’s headlines, Customer Experience Insight editorial staff delivers actionable insights, helping marketing, sales and customer experience professionals understand what is and isn't working to grow their business and retain more customers.

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