Customer Experience News & Trends

Stop working so hard to gain customer loyalty: Average efforts are enough

Good news: Good service is good enough. 

Why you get so many repeat calls – and how to hit more ‘one and done’

Why do so many customers contact you a second, third, fourth or more times? New research uncovered what’s behind the repeats and how you can curb them. 

6 ways service pros can help customers buy smarter

Customers can get more information than ever on their own about you and your products. But that doesn’t mean they don’t want personal help. 

Top competitive advantage: Your customer experience

Anything you do to improve the customer experience could be the most profitable step you take in the coming year, according to recent research.