Customers expect a genuine experience. So what will Artificial Intelligence (AI) do to genuine customer experiences?
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Stupid rules that kill the customer experience – and how to get rid of them
There’s a hidden danger inside your company walls – and it’s killing the customer experience.
How to destroy customer engagement in minutes
Here’s good news: A mistake can be the first step in building customer engagement.
Why you should plan more happy hours
If you want your customers to have a better experience, plan the quintessential post-work happy hour for your employees.
